Mater Transformation paired the heart and lung transplant team with a design student from NCAD. Led by the designer, the team worked through a collaborative co-design process involving patients, carers and the wider multidisciplinary team. Applying design methodology the project began with deep research into the needs, motivations and behaviours of patients following a transplant. Patients reported that the information booklet they received was too big, it didn’t have blank spaces for questions/comments, and tried to cover a bit of everything. They felt it would be more relevant and useful if it was smaller and contained more practical information on how to manage themselves at home after the transplant. Psychological and peer support emerged as a theme also.
These and other fresh insights that emerged informed the design of a range of novel solutions to better meet transplant recipients’ needs; A new shorter education booklet, patient posters to help them get more out of their clinic visits, and a wallet card with contact details of the transplant team and a medication alert are now being used.