Care to wait

How might we deliver a better Emergency Department waiting room experience for patients


Project duration: 5 week Design Sprint (2019). Revisited 2023 – Ongoing

Partners: Mater Hospital Emergency Department, Mater Transformation, NCAD

Funding: HSE Spark Innovation

Keith Carroll (Assistant Director of Nursing )
Chris Roche (Nurse Lead, Emergency Department)
Brian Gough (Assistant Lecturer in Interaction and Service Design)
Dr Caoimhe McMahon (Lecturer in Service and Product Design, MA Service Design Coordinator)
Dr Ger O’Connor (Emergency Medicine Consultant )
Jenny Kirwan (Project Facilitator, Mater Transformation)
Siobhán Manning (Service Innovation & Design Lead, Mater Transformation )
Aileen Igoe (Lean and Systems Thinking Lead, Mater Transformation )
Heather Coetzee (Operations Manager, Mater Hospital)
Dr Catherine McGorrian (Clinical Lead for Emergency and Speciality Medicine Directorate)
Eoin Bracken (Service & Interaction Designer, Mater Transformation )
Dr Emma Creighton (Lecturer in Interaction and Product Design, MA Interaction Design Course Coordinator)
Eamonn Brazil (Emergency Department Consultant)